Over the years, outsourcing has emerged as one of most preferred and sought after practices. Outsourcing, which is essentially transferring certain business operations to an external vendor with an aim to provide better support and enhance customer service provision, enables organizations to save time, money and other resources. These resources can be used in the
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Organizations design services that satisfyingly resolve customer queries. For a better customer support and service provision, organizations need to consider several factors. While several multinational corporations and companies look to achieve their business operations in-house to save both time and money – two of the most valuable resources for any organization – studies have revealed
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